HAVENEX GLOBAL LIMITED — Terms of Service
Effective Date: February 1, 2026
Last Updated: February 1, 2026
Web Summary
By accessing Havenex Global Limited’s website (www.havenexglobal.com) or engaging our services, you agree to these Terms of Service.
These terms define the rights, responsibilities, and limitations that govern all client, partner, and institutional relationships with Havenex Global Limited (“Havenex,” “we,” “our,” or “us”).
Please review these terms carefully before using our site or services. Continued use constitutes acceptance.
FULL TERMS OF SERVICE
1. Service Terms & Definitions
1.1 Company Information
Havenex Global Limited is a registered Limited Liability Company (LLC) headquartered at:
📍 51 Atomic Road, Haatso Accra
🌐 www.havenexglobal.com
1.2 Scope of Services
Havenex provides integrated lifestyle, concierge, property management, and travel services to individual and institutional clients.
These Terms apply to:
All services, communications, or materials provided by Havenex.
All interactions through our digital platforms, including the Havenex website, forms, or emails.
1.3 Key Definitions
Client: Any individual or organization using Havenex’s services.
Partner: Any institution or third party operating in collaboration with Havenex.
Services: All offerings of Havenex Global Limited, including concierge, property, travel, and lifestyle solutions.
Agreement: This Terms of Service document and any referenced policies (Privacy Policy, Accessibility Statement, etc.).
2. User Obligations & Restrictions
2.1 Acceptable Use
By using Havenex’s website or services, you agree:
To provide accurate, complete, and truthful information during registration or inquiry.
To use the website solely for lawful purposes.
Not to engage in conduct that could harm Havenex, its partners, or clients.
Not to interfere with the security or performance of our website or systems.
2.2 Prohibited Use
Users are strictly prohibited from:
Attempting to hack, decompile, or disrupt Havenex systems.
Using our website to transmit spam, malware, or unauthorized advertising.
Misrepresenting affiliation with Havenex or its partners.
Accessing confidential information or client data without authorization.
Violation of these rules may result in immediate termination of access and potential legal action.
3. Payment & Billing Provisions
3.1 Payment Terms
Unless otherwise agreed in writing, all service payments are due according to the applicable invoice or contract terms.
Accepted payment methods include bank transfer, credit/debit card, or approved digital payment gateways.
3.2 Deposits & Retainers
Certain services may require a deposit or advance retainer prior to commencement.
All retainers are applied toward the final invoice unless otherwise specified.
3.3 Cancellations & Refunds
Cancellations must be submitted in writing.
Refunds are granted only under the conditions stated in each specific service agreement.
Havenex reserves the right to deduct administrative or processing fees where applicable.
3.4 Late Payments
Payments not received within the specified period (typically 30 days from invoice) may incur:
Late fees up to 1.5% per month on outstanding balances.
Suspension of ongoing services until payment is received.
4. Intellectual Property Ownership
4.1 Website & Content Rights
All materials, including text, graphics, logos, photographs, layouts, icons, software, and documents found on www.havenexglobal.com, are the exclusive property of Havenex Global Limited or its licensors.
These materials are protected under U.S. copyright law, Ghanaian intellectual property law, and international treaties.
4.2 License of Use
Clients and visitors are granted a limited, non-exclusive, non-transferable license to access Havenex’s website and use its content solely for personal or professional purposes related to our services.
Reproduction, distribution, modification, or reverse engineering of any part of the Havenex website or its materials without written consent is strictly prohibited.
5. Limitation of Liability
5.1 General Limitation
To the fullest extent permitted by law, Havenex Global Limited, its affiliates, directors, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of:
The use or inability to use our services.
Delays or disruptions in communication.
Errors, omissions, or inaccuracies in provided information.
Unauthorized access to user data.
5.2 No Warranty
Havenex provides all services on an “as is” and “as available” basis.
We make no guarantees or representations regarding:
Uninterrupted or error-free operation of our systems.
Accuracy or completeness of third-party information.
Performance results from service use.
5.3 Service-Specific Liability
In cases of verified negligence, Havenex’s liability is limited to the amount paid by the client for the specific service giving rise to the claim.
6. Confidentiality
All client information obtained during service delivery is treated as strictly confidential.
Havenex will not disclose, sell, or share client data except:
With authorized service partners under confidentiality agreements.
As required by law, regulation, or court order.
7. Third-Party Links & Services
Havenex’s website may include links to third-party websites or services.
These are provided solely for convenience and do not imply endorsement.
Havenex is not responsible for the content, accuracy, or privacy practices of such external websites.
8. Force Majeure
Havenex Global Limited shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to:
Natural disasters, fires, or pandemics.
Government actions, wars, or cyberattacks.
Disruptions in internet connectivity or third-party systems.
9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States of America, without regard to conflict-of-law provisions.
All disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in Massachusetts, USA.
International clients acknowledge and consent to this jurisdiction for all legal proceedings involving Havenex Global Limited.
10. Amendments
Havenex reserves the right to modify these Terms of Service at any time.
Updates will be posted to www.havenexglobal.com/terms-of-service, and continued use of our services constitutes acceptance of any revised terms.
11. Contact Information
Legal & Compliance Department
Havenex Global Limited
📍 51 Atomic Road, Haatso Accra
📧 legal@havenexglobal.com
🌐 www.havenexglobal.com
📞 +233 548810210
© 2026 Havenex Global Limited. All Rights Reserved.